Get answers to your questions with Help Online
Didn't find the answer to your question?
1.For existing members
If you're already a member then we'll be able to deal with your query faster if you first log in to your account and then contact us via the help page (you'll find a link at the bottom of every page of the website).
2.If you're not yet a member or are having problems logging in...
Click here to contact us with your query.
Meetic customer care
Have a question about the site? Click on one of the categories listed on the left or type your question into the quick search box to find the answer.
Safety and Security
- Stay within the site to build up relationships over time, rather than giving out your phone number, personal email or instant messenger address. Get to know matches at your own pace.
- Never send money to anyone you meet online. If someone asks you for money, block them and report their profile to our customer care team.
- Always arrange dates in a public place with other people around. Tell friends or family where you’re going and when you’ll be back.